Support
Stuck on something, or want to tell us what is not working? We are a small team and we read every message. Here is the fastest way to get help.
Email us
Write to support@keelyr.com.au. We reply to every email, usually within two business days (Australian Eastern time).
To help us sort it quickly, include:
- the email address on your Keelyr account
- the device and browser or app version you are using
- what you expected to happen, and what happened instead
Find an answer fast
Manage your subscription
One vessel and Keelyr's safety-prioritised maintenance programme are free. Keelyr Plus supports up to 3 vessels and includes unlimited Visual Check and parts-label scans. Where you manage it depends on where you bought it.
If you bought Plus on the web, or you use the Android app, sign in and open Account, then Billing. The Android app does not sell Plus itself, so there is no Keelyr subscription to find or cancel in Google Play.
If you bought Plus inside the iPhone or iPad app, it is an in-app purchase charged to your Apple Account, so Apple handles the billing. Change or cancel it in your Apple Account subscriptions, or on the device under Settings, your name, then Subscriptions. We cannot cancel an App Store subscription for you, and you ask Apple for a refund on it rather than us.
Either way, cancelling stops the renewal and you keep Plus until the end of the period you have paid for.
Your account and data
You can delete your account and everything in it at any time: sign in, open Account, then Delete account. This permanently removes your vessels, tasks, logs, defects, costs, parts, documents, notes, photos, and any stored weather location, and cannot be undone. If you would rather we did it for you, email support@keelyr.com.au. For what we collect and how it is stored, see our privacy policy.
Common questions
What is Keelyr?
Keelyr is an app that plans and tracks maintenance for your sailboat, available on the App Store for iPhone and iPad, on Google Play for Android, and in any modern web browser. You describe your boat once and it builds a prioritised task list for your first year, starting with the first 90 days. Every task carries a red, amber, or green risk band and says whether it suits DIY or a professional.
Is Keelyr free to use?
One vessel and Keelyr's safety-prioritised maintenance programme are free. This includes the vessel profile, prioritised plan, task logging and service scheduling. Keelyr Plus adds up to 3 vessels, exports, and unlimited Visual Check and parts-label scans. Paid features never change the safety advice.
Is there a Keelyr mobile app?
Yes. Keelyr is on the App Store for iPhone and iPad, and on Google Play for Android. Both use the same account and show the same plan as the website, so anything you log on the boat is there when you sit down at a laptop. Keelyr is built mobile first, so you can also use it in any modern phone browser without installing anything.
Where do I buy and manage Keelyr Plus?
It depends where you installed Keelyr. In the iPhone and iPad app, Keelyr Plus is an in-app purchase charged to your Apple Account, and you change or cancel it in your Apple Account subscription settings. Everywhere else, including the Android app, Plus is bought on the keelyr.com.au website and managed under Account, then Billing. The price is the same either way.
What should I check first on a boat I have just bought?
Start with the systems that keep water out and get you home: seacocks and through-hulls, standing rigging, steering, and the engine raw-water cooling. Keelyr puts these safety-critical jobs at the top of your plan, ahead of cosmetic work.
Does Keelyr work for ex-charter yachts?
Yes. An ex-charter boat carries more engine hours and heavier crew wear than a privately owned one, so Keelyr aims its maintenance programme at the systems charter use wears hardest.
Does Keelyr support catamarans?
Yes. Keelyr plans maintenance for monohulls and catamarans. Setup captures your propulsion and systems, so the plan matches the boat you actually own.
Does Keelyr replace a marine survey?
No. Keelyr is a planning aid that helps you organise and prioritise maintenance, and its photo analysis is advisory only. For a purchase decision or a structural concern, engage a qualified marine surveyor or technician.
Can I use Keelyr outside Australia?
Yes. Keelyr is Australian built and priced in AUD, and can be used for monohulls and catamarans wherever you sail. Always follow local regulations, manufacturer schedules and advice from a qualified professional. Payments go through Stripe on the web and through the App Store in the iPhone and iPad app, and Keelyr runs on iPhone, iPad, Android and in any modern web browser.
Still stuck? Email support@keelyr.com.au and we will help.
